Verint® Systems, Inc. today announced that its Verint Workforce Management™ solution has been named a winner of the “2014 CONAREC Award Centro de Inteligência Padrão” by Grupo Padrão. The honor was presented at this year’s CONAREC Conference in São Paulo, Brazil, which took place September 9-10.
Criteria for the award included a rigorous and comprehensive evaluation of vendor organizations in the contact center industry with a focus on solution features, performance, technical support, stability, scalability and price. A survey also was conducted using both a quantitative and qualitative methodology to measure the performance of companies in the industry. It involved advanced perception and satisfaction evaluation parameters, and the identification and analysis of leading practices and industry trends. Survey data was collected from a variety of vertical markets, such as the banking, credit card, telecommunications, cable TV and utility industries.
“We’re delighted to receive this prestigious recognition from Grupo Padrão,” comments Diego Gomez, vice president, Latin America and Caribbean, Verint. “This win not only underscores Verint’s commitment to creating innovative solutions for organizations across the world, but also reinforces the strength and value customer engagement optimization can deliver.”
About Verint Workforce Management
Verint Workforce Management is a web-based solution for planning, forecasting, and scheduling work and managing resources and processes across the enterprise, from contact centers to branch and back-office operations. The solution provides unified applications designed specifically to help organizations gain visibility into and more effectively manage the work they perform, the activities of people who perform it, and the processes used to accomplish it. It offers a single view into all employees, including their respective skills, proficiencies, rank and availability to handle workload.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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