NCR Corporation, a global leader in omni-channel solutions, announced the signing of an agreement for the planning and installation of NCR FastLane SelfServ™ Checkout lanes at one of the largest Israeli supermarket chains, Rami Levy Shivuk Hashikma.
The stores of Rami Levy Shivuk Hashikma (rami-levy.co.il) usually have extremely high customer traffic and those customers tend to have large shopping carts, two factors that often lead to a bottleneck at checkout. To improve customer service as well as the overall shopping experience and maintain a leading position in the market, Rami Levy chain made the decision to introduce self-checkout lanes in its stores. Beginning of 2018, Rami Levy will equip the first stores with up to eight NCR FastLane SelfServ Checkouts and will start a larger roll out to all its stores across Israel in the course of 2018.
Shmulik Levy, Vice President of the Shivuk Hashikma chain said: “At the checkout, customers will be able to choose between the traditional POS lines and the innovative, quick and smooth self-checkout experience. This appeals not only to the technology-savvy population, but to each and every one of us.”
Eyal Carmi, Information Systems Manager at the Shivuk Hashikma chain added: “The world is changing, technology is evolving, and we have decided that it is time to get on board. Our goal is to put the customer in control of the shopping experience, as well as the checkout process. The self-checkouts that we are introducing will be faster than the traditional checkouts, easy to use, and most importantly fully controlled by the customer.”
The next step will be the introduction of self-scanning, where customers scan all items as they put it in their chart, which will help speed up the checkout process even more. The installation of self-scanning will also appeal to customers with smaller baskets that want to avoid queuing behind customers with a full shopping cart.
NCR has been the market leader in self-checkouts since 2003, and is the leading POS software provider in the food retail market globally, as well as in Israel.
Rafi Yam, the head of NCR in Israel, said: “The self-checkout concept is the result of a thorough analysis of the branch structure, the branch activity and the types of customers. Based on these findings, we have determined the right self-checkout solutions for Rami Levy that will help provide a convenient and smooth customer experience. These terminals have many advanced features, the most prominent and unique being the payment options that range from cash to credit cards and prepaid cards. The new checkouts also have one of the most advanced built-in security scales in the field, which makes the weighing and purchasing process more efficient.”
NCR FastLane SelfServ Checkouts are partly developed at NCR’s R&D centers in Raanana, one of the company’s main R&D centers, which provides innovative software solutions to customers all over the world.
About NCR Corporation
NCR Corporation (ncr.com) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.