Swedish ‘Queue Management Systems’ specialist, Nemo-Q has teamed up with Acquire in order to provide an advanced digital signage option for its queue management software. Now available through Nemo-Q’s worldwide distributors and resellers, this combined product provides operators with the ability to entertain and inform customers whilst they wait, with the information about the queue on the same screen so that customer engagement is enhanced.
The system can be installed in individual locations, or the content can be updated regularly from a central office, keeping the multimedia element changing for repeat customers. In either case, the units can be remotely supported using a secure connection from a head office for rapid response.
Other features include the ability to change content playlists automatically based upon: the average waiting time, call forward messages, linking to slave screens, visible details of ‘hot’ and current waiting times, and even customizable queuing features for each operator.
One of the most customizable queue management software systems in the world, the Nemo-Q system can manage: single or multiple virtual queues, paper or touch-screen delivery of tickets and provide the operators with valuable statistics of waiting times, transaction times, teller utilization and other productivity. Together with this new combined digital signage feature by Acquire, it adds customer-centric information and creates a product that matches the customer expectations by informing and entertaining them.
Having been in the business for over 30 years Nemo-Q are well established as a global force in the queuing system market with thousands of installations across a broad spectrum of vertical markets. When it came to adding digital signage to their product range, instead of developing a digital signage solution, Nemo-Q chose Acquire. Michael Berg, CEO of Nemo-Q’s USA operations said “After seeing and using a number of other systems, we chose Acquire as a feature-rich and stable platform, which gave us the flexibility we required to make an exceptional product for our customers. Rather than developing our own system, we decided it would be more cost-effective to partner with a company who had already developed a system which was already established and was constantly being added to as the market changes.”
Acquire’s plug-in based platform allows rapid interfacing with other applications. In this case a plug-in was created to integrate Acquire with the Nemo-Q software so that customer call information can be shown on screen at the same time as dynamic media.
Paul Mayer, Sales & Marketing Manager for Acquire, commented, “At a time when we are growing an international sales channel, it is vital that we also develop global partners so that we can add value to our existing products and services. We are delighted to be able to count Nemo-Q as such a partner.”
NEMO-Q is a world leader, inventor and pioneer of the modern Queuing Management system. They began making Queuing systems in back in 1978 and after 30 years of innovation, they are at the cutting edge of technologic advancement in the industry with more than 40,000 systems installed in over 60 countries.
A Queuing System can be anything from an advanced type of take-a-number system, to a complex online appointment system capable of blending walk-in traffic with appointment traffic in a number of environments. With specialized systems for different markets such as banking, government and retail, NEMO-Q organizes queues, improves productivity and measures wait time in order to make waiting more pleasant for everyone. Some of the latest developments include their patented technology allowing customers to get their number through SMS and integration with Digital Signage.
About Working Solutions (Creative IT) Ltd
Based in Leicester, England, Working Solutions (Creative IT) Ltd has been providing award winning solutions to the digital signage and kiosk market segments for more than 12 years. So much more than just another media player, the Acquire™ range includes software products and player devices that combine power and functionality with the ability to control and manipulate content to create unique digital signage and interactive kiosk projects. Acquire™ software is already powering more than 15,000 players worldwide and has the flexibility to support multi-nationals corporations and small ‘start-ups’ alike. Working Solutions (Creative IT) Ltd is based in Leicester, England.