Check Point® Software Technologies Ltd (Nasdaq: CHKP), the worldwide leader in securing the Internet, was announced a winner of “The Ten Best Web Support Sites of 2010” by The Association of Support Professionals (ASP), an organization that focused on excellence in online service and customer support. Check Point’s Support Center incorporates several new features, including: user forums, collaboration tools and live connectivity for real-time support to provide faster and better support to customers and partners in the Check Point community.
“Now in its thirteenth year, the ASP's ‘Best Support Sites’ awards are selected by a panel of judges with expertise in Web support design and implementation. The judges were especially impressed by how well Check Point integrated a very rich set of support features and deep content," said Jeffrey Tarter, executive director of the Association of Support Professionals. “The site holds a huge volume of information, but it feels remarkably easy to navigate."
Check Point security solutions and support services ensure customers have 24/7 access to the critical resources they need to keep their organizations protected. Key benefits and features of the Check Point Support Center include:
• Enhanced Search Functionality – Check Point’s new search engine optimizes key words and content in the Check Point’s Support Center, including more than 20,000 Knowledge Base articles and hundreds of resources to ensure users have easy access to relevant and up-to-date information. Users can also browse by product and get focused information according to their exact needs.
• Real-time Resolution with Live Chat & Instant Remote Access– With Technical Assistance Center (TAC) engineers available 24/7, users can engage with Check Point to resolve technical service requests in real-time, without the setbacks that language barriers, time zones, phone calls and lengthy processes often create.
• Check Point Community Forums – Check Point’s Support Center features a live feed of popular security topics and recent user discussions, promoting a healthy exchange of technical know-how and content sharing.
Check Point’s Support Center website is an essential part of the tools and resources provided to customers, partners and the growing community of over 70,000 security professionals certified through Check Point’s CCSA, CCSE, CCEPE and CCMA programs. For more information about Check Point’s latest training, including Check Point R70 Software Blade certifications, visit checkpoint.com/.
“Recent developments within Check Point’s Support Center have significantly improved customer satisfaction rates compared to traditional support tools. Our Live Chat and Remote Access features have shown an excellent market acceptance with a 300 percent overall increase in use during the past 18 months,” said Ofer Wolf, vice president of technical services at Check Point Software. “We are honored to be recognized by the ASP for our leading web support capabilities and remain committed to developing new security initiatives and support services that focus on real customer needs.”
About Check Point Software Technologies Ltd
Check Point Software Technologies Ltd (checkpoint.com), the worldwide leader in securing the Internet, is the only vendor to deliver Total Security for networks, data and endpoints, unified under a single management framework. Check Point provides customers with uncompromised protection against all types of threats, reduces security complexity and lowers total cost of ownership. Check Point first pioneered the industry with FireWall-1 and its patented stateful inspection technology. Today, Check Point continues to innovate with the development of the Software Blade architecture. The dynamic Software Blade architecture delivers secure, flexible and simple solutions that can be fully customized to meet the exact security needs of any organization or environment. Check Point customers include tens of thousands of businesses and organizations of all sizes including all Fortune 100 companies. Check Point's award-winning ZoneAlarm solutions protect millions of consumers from hackers, spyware and identity theft.
About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.